Refund & Cancellation Policy

At Aarogya Nepal Tech, we strive to provide reliable products and services to our customers. This Refund and Cancellation Policy outlines the conditions under which cancellations and refunds may be processed. By purchasing our products or services, you agree to the terms stated below.

1. Order Cancellation

Customers may request to cancel their order within 24 hours of placing the order. If the order has not yet been processed or shipped, the cancellation will be accepted and the payment will be refunded according to the refund process.

Once the order has been processed, shipped, or delivered, cancellation may not be possible.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• The product received is damaged or defective
• The wrong product has been delivered
• The product has a manufacturing defect
• The order is cancelled within the eligible cancellation period

Customers must report the issue within 3–7 days of receiving the product along with proof such as photos or videos.

3. Non-Refundable Situations

Refunds may not be provided in the following cases:

• Change of mind after receiving the product
• Damage caused by improper handling or misuse
• Requests made after the specified reporting period
• Products that have already been used, altered, or modified

4. Refund Process

Once the refund request is approved, Aarogya Nepal Tech will process the refund within 5–10 business days. The refund will be issued through the original payment method used during the purchase.

5. Return of Products

In some cases, customers may be required to return the product before a refund is issued. The returned product must be in its original condition and packaging.

6. Shipping Charges

Shipping costs are generally non-refundable, unless the return is due to a mistake made by Aarogya Nepal Tech such as delivering the wrong or defective product.

7. Policy Updates

Aarogya Nepal Tech reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice.

8. Contact Information

If you have any questions regarding refunds or cancellations, please contact Aarogya Nepal Tech through the official contact details provided on the website.